Customer Service Supervisor: Lead Team & Elevate CX

Talentify; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Prescription coverage

Stock purchase

401K

PTO

Job summary

Talentify is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities, acting as the customer interface and coordinating with operations to resolve issues. You will lead staff, ensure documentation compliance, and drive productivity and development within a fast-paced environment.

The role requires a bachelor’s degree or equivalent, 1–3 years in a supervisory role, and 1–2 years in logistics, with prior customer service experience.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 1-3 years in a lead/supervisory/management role is required.
• 1-2 years of logistics experience is preferred.
• Previous customer service and operations background is required.

Responsibilities

• Coordinate and supervise the shift and daily/weekly workload planning.
• Act as interface to the customer and escalate issues to operations.
• Review customer complaints with warehouse/transport teams.
• Lead staff to improve productivity and develop associates.
• Ensure documentation complies with guidelines.
• Maintain a safe, professional work environment.

Skills

Leadership

Customer service

Operations

Education

Bachelor’s degree or equivalent

Job description

Talentify is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities, acting as the customer interface and coordinating with operations to resolve issues. You will lead staff, ensure documentation compliance, and drive productivity and development within a fast-paced environment.

The role requires a bachelor’s degree or equivalent, 1–3 years in a supervisory role, and 1–2 years in logistics, with prior customer service experience.