Bilingual Customer Service Team Lead — Grow & Mentor

Uline; Waukegan (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match (starts

Tuition Assistance Program

Paid holidays and generous PTO

Job summary

Uline, Kenosha Branch, is seeking a Bilingual Customer Service Team Lead to coach and empower representatives, ensure policy knowledge, and deliver fast, friendly, customer-focused service.

On-site role offers growth opportunities, benefits including health coverage, 401(k) with company match, paid holidays, and tuition assistance. You will review interactions, coach teams, and drive process improvements to boost customer satisfaction.

Qualifications

• High School diploma or equivalence required; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Fluent in English and Spanish, written and verbal.

Responsibilities

• Coach and develop bilingual customer service representatives.
• Review customer interactions to evaluate quality, track results, and provide coaching.
• Provide feedback to management on process improvements to increase efficiency and satisfaction.
• Facilitate team meetings and one-on-one coaching sessions.
• Handle escalated issues and provide weekly support for customer interactions.

Skills

Bilingual English/Spanish

Leadership experience

Communication skills

Customer service experience

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline, Kenosha Branch, is seeking a Bilingual Customer Service Team Lead to coach and empower representatives, ensure policy knowledge, and deliver fast, friendly, customer-focused service.

On-site role offers growth opportunities, benefits including health coverage, 401(k) with company match, paid holidays, and tuition assistance. You will review interactions, coach teams, and drive process improvements to boost customer satisfaction.