Bilingual CS Team Lead – Coaching & Growth

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Paid time off

Tuition Assistance Program

Job summary

Uline is hiring a Bilingual Customer Service Team Lead in Kenosha, WI to coach representatives in delivering fast, friendly, and customer-focused service. The role emphasizes product knowledge, policy adherence, and performance coaching to ensure high-quality interactions.

The position requires 3+ years in customer service and 2+ years in a supervisory role, with fluency in English and Spanish. It is an on-site role offering pay from $33 to $38 per hour and clear growth opportunities.

Qualifications

• Bilingual English/Spanish required with fluent verbal and written skills.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies, procedures and performance metrics.
• Review interactions (phone, email, etc.) to evaluate quality, track results and provide coaching and reviews.
• Provide feedback to management on processes to improve efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions for policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Bilingual English/Spanish

Leadership

Customer service

Education

High School diploma

Bachelor’s degree preferred

Job description

Uline is hiring a Bilingual Customer Service Team Lead in Kenosha, WI to coach representatives in delivering fast, friendly, and customer-focused service. The role emphasizes product knowledge, policy adherence, and performance coaching to ensure high-quality interactions.

The position requires 3+ years in customer service and 2+ years in a supervisory role, with fluency in English and Spanish. It is an on-site role offering pay from $33 to $38 per hour and clear growth opportunities.