Customer Service & Switchboard Specialist (Onsite)

Spectraforce Technologies, Inc.; Burlington (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Spectraforce Technologies, Inc. in Burlington, NC is seeking a Customer Service Rep I for a 3+ month, onsite assignment.

You will manage a computer-based telephone switchboard and be the first point of contact for calls, visitors, and inquiries. The role emphasizes strong communication, multitasking, and reliable data entry; you will greet visitors, direct them, respond to inquiries, document interactions, and support staff across departments during standard Monday–Friday hours, 40 hours per

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or related experience preferred.
• Experience in switchboard, call center, receptionist or front desk is highly desirable.
• Experience using computer applications and data entry systems.
• Strong communication and organizational skills.

Responsibilities

• Operate a computer-based switchboard and route calls.
• Greet visitors and direct them to the appropriate staff.
• Respond to customer inquiries and resolve issues when possible.
• Document interactions and update records accurately.
• Perform additional duties as assigned.

Skills

Strong verbal communication

Excellent customer service

Interpersonal skills

Attention to detail

Multitasking

Time management

Documentation skills

Data entry familiarity

Professional telephone etiquette

Computer literacy

Education

HS Diploma or GED

1+ year customer service experience

Job description

Spectraforce Technologies, Inc. in Burlington, NC is seeking a Customer Service Rep I for a 3+ month, onsite assignment.

You will manage a computer-based telephone switchboard and be the first point of contact for calls, visitors, and inquiries. The role emphasizes strong communication, multitasking, and reliable data entry; you will greet visitors, direct them, respond to inquiries, document interactions, and support staff across departments during standard Monday–Friday hours, 40 hours per