Customer Care Representative

Staffing Resources; Suwanee (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Staffing Resources in Suwanee, GA is seeking a Customer Care Representative to join our manufacturing-focused team. The role provides order support, technical guidance, and responsive service throughout the order lifecycle, with clear collaboration between Engineering, Manufacturing, and Logistics to meet delivery commitments.

The ideal candidate has a technical certificate or associate degree, 3–5 years in industrial customer support, and hands-on experience with ERP/SAP or Epicor and

Qualifications

• Vocational certificate or associate's degree in a technical field.
• 3–5 years in customer service or technical support within manufacturing.
• Experience with ERP systems (e.g., SAP, Epicor) and CRMs (e.g., Salesforce).
• Able to manage multiple priorities with accuracy and responsiveness.
• Experience processing POs and quotations; manufacturing background.

Responsibilities

• Assist customers with product inquiries, applications, compatibility, and troubleshooting.
• Prepare and manage quotes, orders, and product modifications.
• Coordinate with Engineering, Manufacturing, Supply Chain, and Logistics to support needs.
• Monitor order status, lead times, and shipments with proactive updates.
• Resolve concerns related to product performance, quality, and delivery.
• Maintain records in ERP and CRM systems.

Skills

Mechanical aptitude

Technical aptitude

Communication skills

Excel proficiency

ERP/CRM experience

Reading technical drawings

Education

Associate's degree or vocational certificate in a technical discipline

Tools

SAP

Epicor

Salesforce

SugarCRM

Job description

Customer Care Representative Location: Full-Time | Monday-Friday, 8:00 AM-5:00 PM Salary: $50,000 + Monthly Bonus Opportunity (up to $4,200 annually)

Customer Care Representative Position Overview

The Customer Care Representative serves as the primary point of contact for customers, providing order support, product guidance, technical assistance, and exceptional customer service throughout the order process.

Required Experience ***Required Education and Experience:

• Vocational Certificate or Associate's degree in a technical discipline such as Engineering, Industrial/Manufacturing Technology Supply Chain, or a related field.
• Minimum 3-5 years of experience in customer service, technical customer support, inside sales, order management, or application support within a manufacturing or industrial B2B environment.
• Experience utilizing ERP systems (e.g., Epicor, SAP) and CRM platforms (e.g., Sugar, Salesforce) in an order management or customer support environment.
• Demonstrated ability to manage multiple customer priorities while maintaining accuracy, responsiveness, and a high level of customer satisfaction.
• Experience processing purchase orders and quotations
• Manufacturing industry background
• ERP and CRM system experience
• 3-5 years of customer service, Quote specialist, order management, inside sales, or technical support experience

Key Responsibilities

• Assist customers with product inquiries, applications, compatibility, and troubleshooting
• Prepare and manage quotes, orders, and product modifications
• Coordinate with Engineering, Manufacturing, Supply Chain, and Logistics to support customer needs and delivery commitments
• Monitor order status, lead times, and shipments while providing proactive customer updates
• Resolve customer concerns related to product performance, quality, and delivery
• Support - with quotations, product recommendations, and documentation
• Maintain accurate records within ERP and CRM systems

Qualifications

• Strong mechanical and technical aptitude
• Ability to read and interpret technical drawings and specifications
• Excellent communication, customer service, and problem-solving skills
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word
• Experience with ERP and CRM platforms (SAP, Epicor, Salesforce, SugarCRM, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Preferred - Experience with industrial or custom-manufactured products
• Knowledge of conveyor systems, automation, material handling, packaging, or related manufacturing industries
• Experience with technical quotations
• Associate degree, technical certification, or equivalent experience in Manufacturing, Engineering, Supply Chain, or a related field.

Location: Full-Time | Monday-Friday, 8:00 AM-5:00 PM Salary: $50,000 + Yearly (up to $4,200) STEM Science Technical Engineering or Math Degree.