Sales Support Specialist

The HT Group; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Matching 401K

Paid PTO

Dental and Vision options

Opportunities for professional development

Job summary

A leading electronics manufacturer in Austin is seeking a motivated Sales Support Specialist to provide technical expertise and administrative support to the sales team. The ideal candidate will have a bachelor's degree or significant experience, with 1-3 years in technical sales or customer service. This role involves troubleshooting inquiries, delivering presentations, and collaborating with internal teams to drive sales success. Benefits include competitive salary, medical, and matching 401K.

Qualifications

• 1-3 years of experience in technical sales or customer service.
• Familiarity with computer hardware or rugged technology solutions is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries about product specifications and troubleshooting.
• Support senior sales team and assist in developing accurate price lists.
• Deliver product presentations tailored to customer requirements.

Skills

Knowledge of rugged computing solutions

Experience with Salesforce

Ability to travel for customer visits

Analytical and troubleshooting skills

Education

Bachelor’s degree or significant experience in technical field

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

The HT Group is assisting an international electronics manufacturer & distributor based in Austin, Texas in the search for a motivated Sales Support Specialist to join their team for an immediate, growth-created need. This will be an onsite position on the Northside of Austin, Texas. Direct Hire. Benefits: full-time position with benefits including medical, matching 401K, and paid PTO. Dental and Vision are available as options. Opportunities for professional development and a collaborative and innovative work environment.

Job Summary

The Technical Sales Support Specialist provides technical expertise and administrative support to the sales team, assisting in the promotion and sale of rugged keyboards, displays, and related peripheral solutions. This role involves troubleshooting customer inquiries, delivering product demonstrations, and ensuring seamless communication between sales, engineering, and customers to meet client needs and drive sales success.

Key Responsibilities

• Customer Support: Respond to customer inquiries regarding product specifications, functionality, and troubleshooting, ensuring timely and accurate resolutions.
• Support: Support senior sales team, CEO, General Counsel, Operations Manager in all aspects of technical sales.
• Price Lists: Work with CEO to develop accurate price lists for all customers.
• Technical Assistance: Provide technical guidance to the sales team and clients, explaining complex technical details of rugged keyboards, displays, and peripherals in an accessible manner.
• Product Demonstrations: Deliver presentations and demonstrations to showcase product features and benefits tailored to customer requirements.
• Order Processing: Assist, when requested, in processing customer orders, preparing quotes, and managing sales-related documentation to ensure accuracy and efficiency.
• Collaboration: Work closely with sales, engineering, and production teams to relay customer feedback, address technical inquiries, and support product customization needs.
• CRM Management: Maintain and revise accurate customer records and sales data in the company’s CRM system, ensuring up-to-date information for tracking leads and opportunities.
• Market Research: Stay informed about industry trends, competitor products, and emerging technologies to provide insights for sales strategies.
• Administrative Support: Support the sales team with tasks such as scheduling meetings, preparing proposals, and coordinating trade show or event participation.
• Post-Sales Support: Assist with post-sales activities, including installation support, troubleshooting, and ensuring customer satisfaction.

Qualifications

• Education: Bachelor’s degree or significant experience in a technical field
• Experience: 1-3 years of experience in technical sales, customer service, or a related role. Experience in the technology or manufacturing industry is required
• Technical Knowledge: Familiarity with computer hardware, peripherals, or rugged technology solutions is a plus. Ability to understand and communicate technical specifications effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams.
• Organizational Skills: Strong attention to detail, with the ability to multitask and manage priorities in a fast-paced environment.
• Software Proficiency: Experience with CRM software (e.g., Salesforce), Microsoft Office Suite (Excel, Word, PowerPoint), and ERP systems is necessary.
• Teamwork: Proven ability to collaborate across departments and work effectively in a team-oriented environment.
• Problem-Solving: Strong analytical and troubleshooting skills to address customer and technical challenges.
• Ability to Learn Technical Products: Willingness and ability to learn our range of technical products within a matter of weeks

Skills

• Knowledge of rugged computing solutions, keyboards, or industrial hardware.
• Experience with Salesforce or similar CRM tools.
• Ability to travel occasionally for customer visits, trade shows, or training (10-20% travel may be required).
• Collaborative and innovative work environment

Employment type

• Full-time

Seniority level

• Associate

Job function

• Administrative, Customer Service, and Sales

Industries

• Technology, Information and Media and Wireless Services