Customer Service Support Specialist - TS/SCI with Polygraph
General Dynamics Information Technology
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
General Dynamics Information Technology is seeking a Customer Service Support Specialist in Chantilly, VA. The role focuses on supporting training IT equipment, licensing, and incident resolution across end-user devices and classroom tech.
Expect to coordinate hardware procurements and maintain security-aligned configurations. You will provide Tier 1/2 support, manage access and cloud-based app operations, and ensure service delivery aligns with client requirements.
Qualifications
- Experience with MS Office suite and IT tools a plus.
- Strong understanding of hardware lifecycle and licensing processes.
- Ability to manage customer expectations and communicate clearly.
- Security clearance TS/SCI with Polygraph is required.
Responsibilities
- Assess and validate requirements for training IT equipment and tablets.
- Track hardware devices and licenses, coordinating procurements and replacements.
- Provide Tier 1 and Tier 2 support for IT systems and classroom tech.
- Support cloud-based applications and ensure smooth operation.
- Monitor procurements and installations and report status to stakeholders.
- Deliver polished, customer-focused service and manage expectations.
- Update system security plans for standalone devices and patches.
- Move data between procured systems following security guidelines.
Skills
Education
Job description
IT Hardware, Requirements Management, Software Licensing
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.
Regular
Top Secret SCI + Polygraph
None
None
IT Infrastructure and Operations
IT Hardware, Requirements Management, Software Licensing
None
3 + years of related experience
Yes
- Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses.
- Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
- Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements,
- Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently.
- Track, monitor, and communicate the status on procurements and installations.
- Provide polished skills in customer service while managing customer expectations.
- Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system.
- Responsible for moving data between different procured systems, according to security guidelines and procedures.
- Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
- Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
- Demonstrated experience with requirements management
- Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.
- Effective oral and written communication skills.
- Experience with delegation of duties, knowledge sharing, and cross training in a team environment.
- Ability to identify and initiate process improvements.
- Experience with procurement mechanisms and processes for hardware and software procurement orders.
- Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date.
- Demonstrated experience with IT security guidelines and policies.
- Experience with procurement mechanisms and processes for hardware and software procurement orders.
- Basic knowledge of Project Management concepts and principles.
- Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.
- Experience with transferring data between different systems.
- Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Security Clearance Level: TS/SCI with Polygraph
- Location: Chantilly, VA - On Customer Site
- Hours: M-F 7:00 am- 3:00 pm
- U.S. Citizenship Required
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#OpportunityOwned #GDITCareers #WeAreGDIT #JET #GDITEnhanced2026 #VA_2026Alumni
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
Less than 10%
Onsite
USA VA Chantilly
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
