IT Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology; Vienna (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking an IT Support Specialist to assist mission systems. You will deliver Tier 1/2 support, perform remote desktop troubleshooting, and deploy hardware and software in a security-conscious environment.

The role requires a TS/SCI with Polygraph clearance and a location on client site in Tysons, VA. Expect collaboration across teams, a 6:00 AM–2:30 PM schedule, and opportunities for growth and professional development.

Qualifications

• 3+ years of related IT support experience.
• Bachelor's degree in a technical field or equivalent work experience.
• TS/SCI with Polygraph security clearance is required.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for mission systems and networks.
• Resolve IT issues via remote desktop and on-site support when needed.
• Deploy and test hardware and software; support VTC (Teams/WebEx/Skype).
• Collaborate with teams across orgs to meet security and mission needs.

Skills

IT support

Remote desktop support

Tier 2 support

Hardware deployment

VTC support

Ticketing system

Education

Bachelor's degree in Computer Science or related field

Tools

Enterprise ticketing system

Job description

Transform technology into opportunity as a IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a IT Support Specialist joining our team.

DAY-TO-DAY:

• Demonstrated experience in IT support or help desk roles
• Demonstrated experience in providing remote desktop support to resolve critical IT-related issues
• Demonstrated experience troubleshooting Tier 2 technical issues
• Demonstrated experience deploying and testing hardware and software
• Demonstrated experience leading Tier 2 technical deployments and training resources for rollout
• Demonstrated experience using an enterprise ticketing system
• Demonstrated experience providing superior customer service and support
• Demonstrated experience resolving technical issues efficiently

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.
• Demonstrated experience providing strong customer service and problem solving.
• Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues.
• Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype.
• Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.
• Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.
• Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience in providing remote desktop support to resolve critical IT-related issues.
• Demonstrated experience in answering users inquiries regarding computer software and hardware operation to resolve problems.
• Demonstrated experience in using enterprise tools to document and track incident tickets.
• Demonstrated experience working in a team environment and with all levels of management.

DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Skills and demonstrated knowledge that are highly desired but not required to perform the work include:
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsors enterprise IT incident ticketing tool.

WHAT YOULL NEED TO SUCCEED:

• Education: Bachelors degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Security Clearance Level: TS/SCI with Polygraph
• Location: Tysons, VA - On Customer Site
• Work Schedule: 6 am - 2:30 pm
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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