IT Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology; McLean (VA); On-site; USD 80,179 - 108,477; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Professional growth and certifications

Job summary

General Dynamics Information Technology is seeking an IT Support Specialist in McLean, VA, on customer site, with a TS/SCI clearance. You will join a team supporting enterprise IT infrastructure and operations, providing frontline IT support across desktop, network and application layers.

A commitment to delivering excellent customer service, strong communication, and the ability to work independently or as a team lead will be essential for success in this role.

Qualifications

• 3+ years of related experience.
• Proven ability to support desktop hardware, software, peripherals and network infrastructure.
• Strong interpersonal skills for customer interactions and issue resolution.
• Experience with managing or supporting large office environments.

Responsibilities

• Provide IT end-user support in a fast-paced enterprise environment.
• Assist with account management, network infrastructure, and telecommunications.
• Explain complex technical information clearly to non-technical customers.
• Lead or contribute to transition plans introducing new technology and platforms.

Skills

Customer Service

IT Support

VTC

Education

Bachelor's degree in Computer Science or related

Job description

Req ID:

RQ224768

Type of Requisition:

Regular

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Skills:

Customer Service,Information Technology (IT) Support,VTC

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a IT Support Specialist joining our team.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience of a standard operational environment, to include desktop hardware, software, peripherals, web technologies, security guidelines, and operating systems for large mainframe environments.

• Demonstrated experience with account management, network infrastructure, and telecommunications.

• Demonstrated experience with one or more of the major service areas within a large office environment, Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, or Voice Infrastructure.

• Demonstrated experience with the functionality and business applicability of pertinent software applications, including business and corporate applications.

• Demonstrated experience of lifecycle and programmatic milestones, regardless of project type; Basic knowledge of Project Management concepts and principles.

• Demonstrated experience and extensive occupation-specific knowledge of IT industry.

• Demonstrated experience with interpersonal skills to interface consistently and effectively with customers, technical staff, project team members, and management to identify issues, negotiate changes, meet deadlines, market services, and provide excellent customer service.

• Demonstrated experience explaining rules, procedures and highly complex technical information clearly and accurately, both orally and in writing.

• Demonstrated experience eliciting information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis, and resolution of problems requiring significant analysis across multiple environments.

• Demonstrated experience working independently or as lead in team environment to resolve customer problems.

• Demonstrated experience identifying and resolving complex access problems.

• Demonstrated experience to proactively anticipate customer needs, analyze complex requirements, and ensure expectations are met within feasible cost and time projections.

• Demonstrated experience preparing and delivering briefings to convey moderately complex information to peers, customers, and management.

• Demonstrated experience as a team lead, providing feedback, guidance, direction and sharing knowledge, while promoting teamwork, collaboration, and emphasizing quality, customer satisfaction, creativity, and cost effectiveness.

• Demonstrated experience organizing and planning personal as well as team tasks in a changing environment. To include monitoring their execution, anticipating risks, assessing impacts, and developing contingency plans.

• Demonstrated experience developing and implementing transition plans for customers to include introducing new technology and platforms.

• Demonstrated experience developing and presenting correspondence, technical documents, and reports on moderately complex issues that internal offices and technology boundaries.

• Demonstrated experience in making, sound defensible decisions, on a variety of technical resource, and organizational issues, even in ambiguous or high-pressure situations.

• Demonstrated experience defining resource requirements and using resources to attain project goals within cost and schedule outlined.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• Required Experience: 3+ years of related

• Security Clearance Level: TS/SCI with Polygraph

• Location: McLean, VA - On Customer Site

• Work Schedule: 7:30am - 4:00pm

• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#WeAreGDIT

#JET

#GDITEnhanced2026

#VA_2026Alumni

The likely salary range for this position is $80,179 - $108,477. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.