Help Desk Technician - TS/SCI

GDIT; Chantilly (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health and wellness

Internal mobility and career growth

Paid education and certifications

Paid vacation and holidays

Job summary

GDIT in Chantilly, VA is seeking a Help Desk Technician to provide frontline support for government client systems, diagnose hardware and software issues, and guide users through incident resolution. You will respond to inquiries, troubleshoot desktop and network problems, and assist with upgrades and configuration tasks.

The role requires an AA/AS and 3+ years of related experience, TS/SCI with Polygraph, and DoD IA certifications with CE training within six months; on-site, full-time with

Qualifications

• AA/AS degree required with related help desk experience.
• 3+ years in help desk operations or customer service.
• Security Clearance Level: TS/SCI with Polygraph.
• Must have current DoD IA Certification and CE training within 6 months.

Responsibilities

• Provide technical support for network, desktop, and systems hardware/software.
• Diagnose inquiries and requests related to personal computers and systems.
• Assist with installation, configuration, and upgrades of hardware/software.
• Offer end-user software troubleshooting and support.
• Apply basic diagnostic techniques to identify problems and solutions.
• Support email systems administration and help-desk for on-site and remote users.
• Maintain knowledge of relevant technology and participate in special projects.

Skills

Technical support

Troubleshooting

Customer service

End-user support

Education

AA/AS

Tools

CompTIA A+ CE

CompTIA Network+ CE

CompTIA Security+ CE

SSCP

CCNA-Security

DoD 8570 CE Training

Job description

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Help Desk Technician joining our team to support our government client’s activities in the Northern Virginia locations.

At GDIT, people are our differentiator. As a Help Desk Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e‑mail systems.
• Provides phone and help‑desk support for local and off‑site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

What You’ll Need to Succeed

• Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
• Security Clearance Level: TS/SCI with Polygraph.
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security.
• CompTIA Security+ CE is the preferred certification.
• In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

GDIT Is Your Place

• Full‑flex work week to own your priorities at work and at home.
• 401(k) with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting‑edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Total Rewards at GDIT

Our benefits package for all U.S.‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre‑ and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Schedule

Weekly Hours: 40

Travel

Less than 10%

Telecommuting Options

Onsite

Work Location

USA, VA – Chantilly

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans