Systems Technician_TS/SCI with Polygraph

General Dynamics - IT; Chantilly (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities incl

Cutting-edge technology

Job summary

General Dynamics - IT is seeking a Systems Technician to support government client activities in Northern Virginia. The role involves hands-on maintenance of workstations, printers, KVMs, cabling, and related hardware, with strong focus on customer service and ticket-based support.

Qualified candidates will have HS/GED and 1+ years IT operations experience, hold TS/SCI with Polygraph, and have DoD IA certifications (Security+ CE preferred).

Qualifications

• HS/GED, 1+ years of IT operations support.
• Must possess TS/SCI with Polygraph.
• Current DoD IA certifications; Security+ CE preferred.
• Privileged User access with enhanced security and monitoring.
• Strong customer service and hands-on hardware maintenance skills.

Responsibilities

• Provide installation, maintenance and troubleshooting support for information systems hardware and software.
• Support Active Directory and Microsoft Outlook for end users.
• Triage, diagnose and resolve work requests and tickets.
• Coordinate with government client and teams on deliverables.
• Follow security and privileged access procedures, perform backups and updates.

Skills

Active Directory

Microsoft Outlook

Hands-on hardware

End-user support

Ticketing systems

Customer service

Education

HS/GED

DoD IA Certification (A+/Net+/Security+ CE/SSCP/CCNA-Security)

Tools

KVM switches

Printers

Cabling

Job description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that is important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Systems Technician joining our team to support our government client’s activities in the Northern Virginia locations.

Looking for Hardware Technicians with Active Directory experience solid Microsoft/Outlook skills background in "touch maintenance" (aka Hands-on) of workstations , monitors, KVMs (switch boxes), cabling, printer set up/configuration/maintenance, mice, keyboards, troubleshooting of all the aforementioned, electronic ticketing systems, attention to detail and direct customer service.

Fast-paced, High movement environment with occasional redirection in focus based on mission needs. Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing and pulling; working around, under, and over desks, as well as professional personal interactions with customers.

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Installs, configures, and upgrades computer hardware and software. Provides end-user software troubleshooting and support. Coordinates development of deliverables and products. Provides troubleshooting and support. Participates in the administration of email systems. Coordinates development of deliverables and products. Must be able to track project studies, plans, action items, etc. Maintains current knowledge of relevant technologies as assigned. Participates in special projects as required.

EDUCATION AND EXPERIENCE:

HS/GED, 1+ years of experience directly related IT operations support. Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either CompTIA A+, CompTIA Network+, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR CCNA-Security. CompTIA Security+ CE is the preferred certification.

As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations. Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from