Customer Service & Support Specialist

Kedia Corporation; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading innovative company in Savannah, GA is seeking a Customer Service Representative. This role involves engaging with customers to provide information, maintaining accurate records, and resolving complaints. Candidates should possess strong communication skills, knowledge of customer service practices, and the ability to work in a dynamic environment. Join us in delivering exceptional service and empowering innovation.

Qualifications

• Knowledge of customer needs assessment and customer satisfaction.
• Clerical knowledge of administrative procedures and terminology.
• Fluent in English, with strong written and verbal communication skills.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading innovative company in Savannah, GA is seeking a Customer Service Representative. This role involves engaging with customers to provide information, maintaining accurate records, and resolving complaints. Candidates should possess strong communication skills, knowledge of customer service practices, and the ability to work in a dynamic environment. Join us in delivering exceptional service and empowering innovation.