Contract Customer Experience Specialist

Kedia Corporation; Johns Creek (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business services provider in Johns Creek, GA seeks a Customer Service Representative to engage with customers effectively. Responsibilities include handling inquiries, maintaining records, resolving service issues, and managing transactions efficiently. Ideal candidates should possess strong communication skills, customer service orientation, and the ability to manage various software tools. This role promises a fast-paced environment focused on growth and innovation.

Qualifications

• Excellent customer service skills and effective communication abilities.
• Ability to manage customer inquiries and resolve issues promptly.
• Strong knowledge of CRM systems and contact center software.

Responsibilities

• Confer with customers by telephone or in person to provide information.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve problems.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automatic call distributor ACD

Contact center software

CRM software

Spreadsheet software

Job description

A leading business services provider in Johns Creek, GA seeks a Customer Service Representative to engage with customers effectively. Responsibilities include handling inquiries, maintaining records, resolving service issues, and managing transactions efficiently. Ideal candidates should possess strong communication skills, customer service orientation, and the ability to manage various software tools. This role promises a fast-paced environment focused on growth and innovation.