Customer Experience Specialist

Ryland Environmental; Macon (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service-oriented company located in Macon, GA, is seeking a dedicated Customer Service Representative. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and maintaining a positive experience. Responsibilities include responding to inquiries via phone, email, and chat, assisting with product information, and documenting customer interactions. Candidates should possess strong communication skills, attention to detail, and the ability to work both independently and as part of a team.

Qualifications

• Previous experience in customer service or related field preferred.
• Ability to handle difficult situations with patience and professionalism.
• Proficient with computers.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information and order placement.
• Document customer interactions and maintain records.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Tools

Customer service software

Job description

A customer service-oriented company located in Macon, GA, is seeking a dedicated Customer Service Representative. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and maintaining a positive experience. Responsibilities include responding to inquiries via phone, email, and chat, assisting with product information, and documenting customer interactions. Candidates should possess strong communication skills, attention to detail, and the ability to work both independently and as part of a team.