Customer Service Support

Russell Tobin; Wichita (KS); On-site; USD 25,000 - 26,000; Full time

Job summary

PrideGlobal is seeking a Customer Service Support Lv1 to assist in the order management process, including intake, confirmation, processing, and fulfillment. The role focuses on enabling a smooth customer experience and improving internal processes with cross-functional collaboration.

The position is contract-based with potential extension or temp-to-hire for the right candidate, offering schedules Monday–Friday and various start times. Related experience and a high school diploma are required.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of related work experience.
• Experience with order intake, confirmation, processing and fulfillment is a plus.

Responsibilities

• Support routine customer enabling activities of the order management process.
• Assist in order intake, confirmation, processing and fulfillment.
• Identify obstacles in order management and collaborate with other functions.
• Update internal stakeholders on order status and issues.
• Generate order-related documents.
• Escalate complex issues to appropriate staff.
• Handle moderate clerical, administrative, technical or customer support issues following defined procedures.
• Support simple orders with credit, contract, pricing, stock allocation and transportation availability checks.
• Follow standard procedures regarding order status, invoices, and contract balances.

Skills

Customer service

Communication

Order processing

Clerical

Problem solving

Education

High school diploma

Tools

MS Office

Order management system

Job description

Job Title: Office/Administration - Customer Service Support Lv1

Pay Range: $18 - 19.41/Hr. On W2 (Depending on Experience/Interview)

Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)

Available Schedule: Monday- Friday 7:00 AM - 4:00 PM (Can be 6-3 or 8-5 as well)

Job Description:

The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.

In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Assist in identifying potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions as directed.

Assist in updating internal stakeholders on order status and any issues.

Support the generation of order-related documents as outlined in established processes.

Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customers facing customer service representatives.

Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

Other duties as assigned

Minimum Qualifications

High school diploma, secondary education level or equivalent

Two years of related work experience.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.