Floor Associate – Retail & Guest Experience

Private Company; Orlando (FL); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

PrideGlobal and its affiliates are seeking Floor Associates in Orlando to provide an engaging guest experience at a signature retail destination. You will assist guests, manage merchandise, operate POS systems, and help keep the venue clean, safe, and fully operational.

The role requires standing/walking for long periods, lifting up to 40 pounds, and flexibility to work evenings, weekends, and events. This is a contract position with 4+ months duration.

Qualifications

• Experience in customer service, retail, hospitality or entertainment preferred.
• Willingness to stand/walk for long shifts and lift up to 40 pounds.
• Flexible for evenings, weekends, holidays and events.

Responsibilities

• Greet guests with a positive attitude and deliver outstanding customer service.
• Assist guests with product questions, recommendations, purchases and venue information.
• Operate POS systems and process cash/credit transactions accurately.
• Restock merchandise, organize displays and maintain visual merchandising standards.
• Monitor inventory levels and communicate replenishment needs to leadership.
• Retrieve merchandise from off-site storage and replenish as needed.
• Support opening/closing and daily operational procedures, including cash handling and register reconciliation.
• Assist with special events, promotions, and seasonal activities to enhance guest experience.

Skills

Customer service

Retail

Hospitality

Communication

Cash handling

Tools

POS systems

Job description

Employment Type: Contract (4+ months)

Pay Rate: $21.50/hour

A leading entertainment and consumer brand is seeking Floor Associates to join a unique signature retail destination created through the collaboration of two major entertainment brands. This immersive shopping experience combines storytelling, exclusive merchandise, and the excitement of beloved brands to create memorable moments for guests.

As a Floor Associate, you will play a key role in creating a welcoming, engaging, and high-energy guest experience while supporting daily retail and attraction operations. You’ll assist guests, provide product recommendations, operate POS systems, maintain merchandise displays, and help ensure the venue remains clean, organized, safe, and fully operational.

Key Responsibilities

• Greet guests with a friendly, positive attitude and deliver exceptional customer service throughout their visit.
• Assist guests with product questions, recommendations, purchases, and general venue information.
• Accurately operate point-of-sale (POS) systems and process cash and credit transactions.
• Restock merchandise, organize displays, and maintain established visual merchandising standards.
• Monitor inventory levels and communicate replenishment needs to leadership.
• Retrieve and replenish merchandise from off-site storage locations as needed.
• Support opening, closing, and daily operational procedures, including cash handling and register reconciliation when assigned.
• Support special events, promotions, and seasonal activities designed to enhance the guest experience.

Qualifications

• Previous experience in customer service, retail, hospitality, or entertainment is preferred but not required.
• Friendly, outgoing, enthusiastic, and service-oriented personality.
• Strong communication and interpersonal skills with a genuine interest in helping guests.
• Comfortable handling cash and credit transactions and learning/operating POS systems.
• Ability to continuously stand and walk throughout shifts.
• Ability to frequently push/pull and occasionally bend, stoop, crawl, kneel, reach above shoulders, and climb a ladder.
• Ability to lift and carry up to 40 pounds, including fixture parts and cartons of merchandise.
• Flexibility to work evenings, weekends, holidays, and special events.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.