Customer Service Representative

Russell Tobin; Pelham (AL); On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Job summary

PrideGlobal is seeking a dispatch and operations support professional for a 12-month contract in Pelham, AL. Responsibilities include answering phones, scheduling appointments, entering data, and maintaining department calendars.

The role also covers booking T&M jobs, dispatching as needed, and ensuring parts are returned promptly, with an emphasis on confidentiality and organized workflows.

Qualifications

• HS Diploma/GED required.
• Detail oriented with strong communication.
• 2–3+ years in dispatch & operations, administration or a related support role.

Responsibilities

• Answers phones and emails, schedules and confirms appointments.
• Inputs customer data into company systems and routes correspondence.
• Maintains department calendars and arranges meetings, conferences, and travel.
• Dispatching and book T&M jobs as needed; keep warehouse organized and parts returns timely.
• Keeps information confidential and protects operations.

Skills

Detail oriented

Communication skills

Planning skills

Organization

Education

HS Diploma/GED

Job description

Pay Range: $18.57 – 19/Hr. On W2 (Depending on Experience/Interview)

Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)

Available Schedule: Monday - Friday 8AM – 05:00 PM

Job Description:

Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.

Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.

Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.

Maintains customer confidence and protects operations by keeping information confidential.

Keeps equipment operational by following manufacturer instructions and established procedures.

Secures information by completing database backups.

Provides historical reference by utilizing filing and retrieval systems.

Answer phones – 2nd line of defense for calls

Book T&M jobs, order parts or issue POs for T&M as needed.

Dispatching – as needed

Ensuring parts are returned to RC in a timely manner

Need to return calls when applicable

Keep warehouse organized – moving parts around – (no heavy lifting or machine operation)

Key Capabilities & Skills Needed

HS Diploma/GED

Detail oriented

Clear written and verbal communication skills for cross-functional collaboration.

Planning Skills

Organization and timeliness

Experience: 2 to 3+ years in dispatch & operations, administration or a related support role.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.