Operations Support

Burnett Staffing Specialists; La Porte (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Burnett Staffing Specialists is seeking a Customer Service Support to assist customers and internal teams with order management, billing, and inquiries. Based in La Porte, TX, the role requires reliable transportation and willingness to work nights, weekends, and overtime.

You will answer calls, handle order status, process billing, and coordinate with warehouses and vendors to ensure timely shipments while maintaining systems and supporting the service team.

Qualifications

• High school diploma or equivalent.
• At least 1 year of work experience.
• Strong customer service, communication, and organizational skills.
• Basic math and computer skills, including Microsoft Word and Excel.
• Reliable transportation.
• Ability to work nights, weekends, and overtime as needed.

Responsibilities

• Answer phones and assist customers with order status and inquiries.
• Process billing, quotes, credits, and order updates.
• Coordinate with warehouse, production, purchasing, and vendors to ensure timely shipments.
• Maintain customer and order management systems.
• Help reduce open orders and late-order backlogs.
• Provide general support to the Customer Service team.

Skills

Customer service

Communication

Organization

Basic math

Computer skills

Education

High school diploma

Tools

ERP systems

ARIBA

Coupa

GEP

Job description

Customer Service Support We are seeking a Customer Service Support professional to assist customers and internal teams with order management, billing, and customer inquiries.

Responsibilities

• Answer phones and assist customers with order status and inquiries.
• Process billing, quotes, credits, and order updates.
• Coordinate with warehouse, production, purchasing, and vendors to ensure timely shipments.
• Maintain customer and order management systems.
• Help reduce open orders and late-order backlogs.
• Provide general support to the Customer Service team.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience.
• Strong customer service, communication, and organizational skills.
• Basic math and computer skills, including Microsoft Word and Excel.
• Reliable transportation.
• Ability to work nights, weekends, and overtime as needed.

Preferred

• Customer service experience in industrial distribution and experience with ERP systems or ARIBA, Coupa, or GEP.

HOUSE32