Customer Service & Supply Chain Leader

Lassonde Industries Inc.; Selah (WA); On-site; USD 94,000 - 120,000; Full time

Job summary

Lassonde Pappas is seeking a Manager, Customer Service to lead the customer service, logistics, and purchasing activities at the Selah, Washington facility. The role reports to the Plant Manager and sits on the senior leadership team, driving cost-effective operations and customer satisfaction.

Responsibilities include overseeing SQF-aligned quality programs, HACCP/GMP compliance, inventory management, ERP data integrity, and cross-functional leadership to meet production schedules and customer

Qualifications

• Bachelor’s or higher-level degree in a related field or equivalent experience.
• 3–5 years of managerial manufacturing experience.
• Strong business acumen and ability to drive results.

Responsibilities

• Lead SQF compliance and food safety programs.
• Oversee logistics, inventory, and customer management.
• Negotiate packaging items and supplier contracts.
• Develop annual sales forecast and budgets.
• Drive continuous improvement across the supply chain.

Skills

Leadership

Business acumen

Forecasting

Analytical skills

Cross-functional collaboration

Education

Degree or Diploma in Business Operations Management

Tools

ERP system knowledge

MRP / ERP planning

Job description

Lassonde Pappas is seeking a Manager, Customer Service to lead the customer service, logistics, and purchasing activities at the Selah, Washington facility. The role reports to the Plant Manager and sits on the senior leadership team, driving cost-effective operations and customer satisfaction.

Responsibilities include overseeing SQF-aligned quality programs, HACCP/GMP compliance, inventory management, ERP data integrity, and cross-functional leadership to meet production schedules and customer