Senior Manager, Customer Service & Supply Chain

Apple & Eve LLC; Selah (WA); On-site; USD 94,000 - 120,000; Full time

Job summary

Lassonde Pappas seeks a Manager, Customer Service to lead the Selah facility’s shipping, receiving and procurement efforts. You will ensure safe, cost-effective operations, oversee inventory, and drive improvements across logistics, QA and supply chain.

The role reports to the Plant Manager and requires 3–5 years of managerial manufacturing experience, with a focus on continuous improvement and customer service excellence.

Qualifications

• Degree or Diploma in Business Operations Management or equivalent experience.
• 3-5 years of managerial manufacturing experience.
• Strong business acumen.
• Strong planning, forecasting and analytical skills.
• Superb organizational skills and attention to detail.
• Experience leading and developing others.
• Commitment to continuous improvement.
• Personally invested in the success of the business.
• Motivated, focused, and accountable for results.

Responsibilities

• Operates the Selah facility in a financially responsible manner, knowing the equipment, processes, jobs and people.
• Reviews performance against operating plans and standards.
• Addresses issues, identifies opportunities, and implements improvements.
• Sets annual sales forecast, cost of goods standards, budgets and reviews monthly variance reports.
• Reduces operating costs through systematic optimization of processes, resources and equipment.
• Leads cross-functional teams to meet customer service expectations.
• Produces accurate monthly forecasted sales for production purposes.
• Ensures safety, quality and compliance with SQF, HACCP and GMP.

Skills

Managerial leadership

Forecasting

Analytical skills

Organizational skills

Results oriented

Education

Degree or Diploma in Business Operations Management or equivalent

Job description

Lassonde Pappas seeks a Manager, Customer Service to lead the Selah facility’s shipping, receiving and procurement efforts. You will ensure safe, cost-effective operations, oversee inventory, and drive improvements across logistics, QA and supply chain.

The role reports to the Plant Manager and requires 3–5 years of managerial manufacturing experience, with a focus on continuous improvement and customer service excellence.