Customer Service Supervisor - Training & Ops Lead

Floor & Decor Holdings Inc.; Town of Brookfield (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the cashiering and returns workflow, train and develop Customer Service Associates, and ensure an exceptional shopping experience.

You will manage high-volume operations, direct staff, monitor performance, handle schedules, payroll, and disciplinary action as needed, while upholding company policies and safety standards. This role requires strong communication, delegation, and analytical skills, with a track record of

Qualifications

• One year of customer service or cashier supervisory experience.
• Ability to supervise in a high-volume, complex location.
• Strong communication, delegation, follow-up and analytical skills.

Responsibilities

• Train, develop and supervise Customer Service Associates.
• Direct operations and ensure excellent customer service.
• Greet customers and manage cashiering, returns and exchanges.
• Process transactions at checkout and open/close registers.
• Enforce cash handling procedures and payroll scheduling.
• Monitor associate performance and provide counseling when needed.
• Coordinate hiring, training, scheduling and compliance with policies.

Skills

Customer service

Supervisory experience

Communication

Delegation

Follow-up

Analytical skills

Initiative

Self-starter

Training associates

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the cashiering and returns workflow, train and develop Customer Service Associates, and ensure an exceptional shopping experience.

You will manage high-volume operations, direct staff, monitor performance, handle schedules, payroll, and disciplinary action as needed, while upholding company policies and safety standards. This role requires strong communication, delegation, and analytical skills, with a track record of