Customer Service Supervisor & Training Leader

Floor & Decor; San Diego (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision Insurance

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor in San Diego, CA is hiring for a supervisory customer service position. This role involves leading the cashiers and providing exceptional service to customers. Responsibilities include managing the performance of the junior management team and ensuring adherence to standard operating procedures.

The ideal candidate has supervisory experience and strong communication skills. Benefits include medical and insurance plans, paid time off, and opportunities for advancement.

Qualifications

• One year customer service/cashier supervisory experience and proven ability to direct operations.
• Demonstrated proficiency in training associates and managing the team effectively.
• Ability to work in a high volume, fast-paced environment.

Responsibilities

• Ensure a highly attentive and accurate level of customer service.
• Train, develop, and supervise Customer Service Associates.
• Process customer transactions and handle refunds and exchanges.

Skills

Customer service

Supervisory skills

Excellent communication

Team training

Analytical skills

Job description

Floor & Decor in San Diego, CA is hiring for a supervisory customer service position. This role involves leading the cashiers and providing exceptional service to customers. Responsibilities include managing the performance of the junior management team and ensuring adherence to standard operating procedures.

The ideal candidate has supervisory experience and strong communication skills. Benefits include medical and insurance plans, paid time off, and opportunities for advancement.