Customer Service Supervisor: Lead & Elevate the Team

Core-Mark; Portland (OR); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Core-Mark in Portland, OR is seeking a customer service supervisor to lead a team responsible for order entry and inquiries. You will ensure accuracy, resolve complex issues, and strive to keep customers satisfied with efficient service and clear communication.

You will train new representatives, coordinate order processing, credits, and invoicing, and generate reports to aid management decisions; previous supervisory experience in foodservice or distribution is preferred.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 2 - 4 years of experience in customer service or related area.

Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by management.
• Performs other related duties as assigned

Skills

Supervisory experience

Customer service

Coaching

Education

High School Diploma/GED or Equivalent Experience

Associates/2-year technical degree in Business or related area

Job description

Core-Mark in Portland, OR is seeking a customer service supervisor to lead a team responsible for order entry and inquiries. You will ensure accuracy, resolve complex issues, and strive to keep customers satisfied with efficient service and clear communication.

You will train new representatives, coordinate order processing, credits, and invoicing, and generate reports to aid management decisions; previous supervisory experience in foodservice or distribution is preferred.