Customer Service Supervisor — Lead & Mentor Team (Flexible Scheduling)

Meijer; Florence (KY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a store leadership professional to plan, direct and supervise day-to-day operations across departments. You will mentor staff, implement strategies to improve customer service, drive store sales, and maintain store presentation while upholding Meijer standards.

The role emphasizes staffing, development, performance management, and ensuring safety and compliance. You will manage P&L, shrink, and participate in training to advance careers.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Skills

Staffing

Hiring

P&L

Customer service

Leadership

Communication

Training

Disciplinary actions

Conflict resolution

Mentoring

Education

High school diploma or equivalent

Job description

Meijer is seeking a store leadership professional to plan, direct and supervise day-to-day operations across departments. You will mentor staff, implement strategies to improve customer service, drive store sales, and maintain store presentation while upholding Meijer standards.

The role emphasizes staffing, development, performance management, and ensuring safety and compliance. You will manage P&L, shrink, and participate in training to advance careers.