Customer Service & Operations Supervisor

supply-chain; Waddell (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in the United States. The role offers a national salary range of $60,000 - $80,000 with opportunities within California and Washington listed for reference. The position requires a Bachelor's degree or equivalent and 1-3 years in a lead role, plus logistics/customer service experience.

Join a dynamic team focused on teamwork, development, and continuous improvement. Benefits include medical, dental, vision, 401K, and PTO.

Qualifications

• Bachelor's degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Skills

Customer service leadership

Team coordination

Communication

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Supervisor in the United States. The role offers a national salary range of $60,000 - $80,000 with opportunities within California and Washington listed for reference. The position requires a Bachelor's degree or equivalent and 1-3 years in a lead role, plus logistics/customer service experience.

Join a dynamic team focused on teamwork, development, and continuous improvement. Benefits include medical, dental, vision, 401K, and PTO.