Customer Service Leader - Coaching, Lean Processes

Motion Industries; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Birmingham, AL is seeking a Customer Service Supervisor to oversee daily planning and guidance of the Customer Service Representatives, ensuring efficient workflow and high service levels.

You will allocate work, monitor metrics, coach staff, and drive continuous improvements across Purchasing, Accounts Receivable, Outside Sales, and Operations to meet division goals.

Qualifications

• Bachelor's degree is typically required.
• 3–5 years of related experience.

Responsibilities

• Monitors and evaluates performance metrics.
• Coaches employees to detect variations and improve quality and productivity.
• Identifies training needs and conducts training on operating procedures.
• Maintains communication with internal departments and coordinates with Sales and Operations to meet goals.
• Creates and improves department processes using lean tools.
• Guides Customer Service Representatives and Account Representatives.
• Expedites orders/quotes and updates customers as needed.
• Ensures ISO/quality guidelines and daily reporting.

Skills

Leadership

Communication

People management

Analytical skills

Financial acumen

Attention to detail

Customer relations

Education

Bachelor's degree

Job description

Motion Industries in Birmingham, AL is seeking a Customer Service Supervisor to oversee daily planning and guidance of the Customer Service Representatives, ensuring efficient workflow and high service levels.

You will allocate work, monitor metrics, coach staff, and drive continuous improvements across Purchasing, Accounts Receivable, Outside Sales, and Operations to meet division goals.