Customer Service Supervisor: Lead & Elevate a High-Impact Team

Community Southern Bank; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

CompanyXpedx is seeking a Customer Service Supervisor in Atlanta, GA to lead a high-performing team. You will ensure professional telephone etiquette, drive productivity, coach staff, and coordinate order entry, confirmation, and delivery status.

You will oversee workflow, train new representatives, recruit hires, monitor call center software, and collaborate across departments to implement new procedures while upholding safety practices.

Qualifications

• Bachelor's degree required
• 5+ to 7 years experience
• Manager level role

Responsibilities

• Ensure professional telephone etiquette and timely, polite customer calls.
• Maximize team productivity to meet goals and integrate eCommerce into daily operations.
• Coach, counsel, and conduct performance appraisals for staff.
• Oversee training and development of department personnel.
• Collaborate with other departments to implement new procedures.
• Monitor call flow with Cisco call center software.

Education

Bachelor's Degree

Tools

Cisco call center software

Job description

CompanyXpedx is seeking a Customer Service Supervisor in Atlanta, GA to lead a high-performing team. You will ensure professional telephone etiquette, drive productivity, coach staff, and coordinate order entry, confirmation, and delivery status.

You will oversee workflow, train new representatives, recruit hires, monitor call center software, and collaborate across departments to implement new procedures while upholding safety practices.