Customer Service Supervisor: Lead & Elevate Teams

Talentify; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

Talentify in the United States is seeking a Customer Service Supervisor to coordinate and supervise the shift, support staff daily, and act as the customer interface while coordinating with operations to address issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in a lead or supervisory role, and 1–2 years in logistics, with a background in customer service and operations. The organization offers medical, dental, vision, prescription coverage, a 401K plan and generous PTO.

Qualifications

• Bachelor’s degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required

Skills

Customer service

Leadership

Operations coordination

Communication

Education

Bachelor's degree or equivalent experience

Job description

Talentify in the United States is seeking a Customer Service Supervisor to coordinate and supervise the shift, support staff daily, and act as the customer interface while coordinating with operations to address issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in a lead or supervisory role, and 1–2 years in logistics, with a background in customer service and operations. The organization offers medical, dental, vision, prescription coverage, a 401K plan and generous PTO.