Supervisor Customer Service

Graybar Electric Company, Inc.; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Medical/Dental/Vision benefits

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Job summary

Graybar Electric Company, Inc. is seeking a Supervisor Customer Service to lead a team ensuring top-notch service. You will supervise staff, set workflows, train employees, and collaborate with the branch team to grow sales.

The role emphasizes customer experience and personnel decisions to maintain quality service. Graybar offers comprehensive benefits including an employee stock ownership plan, medical/dental/vision options, a 401(k) with company match, paid vacation, holidays, and wellness

Qualifications

• Minimum 2 years experience in customer service or supervisory role.
• Strong communication and leadership abilities.
• Ability to manage multiple customer scenarios with tact.
• Degree preferred (2-year or 4-year)

Responsibilities

• Supervise a customer service department and review work
• Establish procedures, schedule, and expedite PO workflow
• Train and develop employees
• Ensure high-quality customer experiences
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, terminations

Skills

Strong communication

Customer service passion

Supervisory leadership

Customer situation handling

Experience 2+ years

Education

Assoc. or Bachelor's degree preferred

Job description

Make a difference.

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will:

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules, and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top notch in quality
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, and terminations

What you bring to the table:

• Strong communication skills
• A passion for customer service
• Supervisory and leadership skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• 2+ years experience preferred
• 2 year or 4 year degree preferred

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan!

Benefits:

Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.