Supervisor Customer Service

Graybar; Thornton (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision coverage

401(k) with company match

Paid vacation & holidays

Wellness Day

Educational reimbursement

Job summary

Graybar in Thornton, CO is seeking a Supervisor Customer Service to lead a team and ensure customers receive outstanding service.

You will supervise, establish procedures, train staff, and expedite workflows; collaborate with the branch team to grow sales. We value strong communicators, customer-service passion, and leadership; two years of supervisory experience and a degree are preferred.

Qualifications

• 2+ years experience in customer service supervisory role.
• 2 year or 4 year degree preferred.
• Strong communication and people skills.
• Ability to handle a variety of customer situations with tact and enthusiasm.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules, and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Skills

Communication skills

Customer service orientation

Leadership

Conflict resolution

Education

Associate or Bachelor's degree

Job description

Make a difference.As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.In this role you will:Supervise a customer service department, including assigning and reviewing the work of othersEstablish department work procedures, prepare schedules, and expedite workflow of purchase ordersTrain and develop employeesEnsure every customer experience is top notch in qualityCollaborate with branch team to grow salesRecommend transfers, promotions, increases, and terminationsWhat you bring to the table:Strong communication skillsA passion for customer serviceSupervisory and leadership skillsAbility to handle a variety of customer situations with enthusiasm and tact2+ years experience preferred2 year or 4 year degree preferredThe Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.Life Insurance coverage for you and options for your family.Save on expenses with Flexible Spending Accounts.Enjoy our Disability Benefits at no cost to you.Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help secure your future.Paid Vacation & Sick Days to spend time away from work or in case of an illness.Rest and recharge during our Paid Holidays throughout the year.Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.Volunteer with Community Time Off to give back to the community.Predictable Work Schedules to plan your life: no weekends or nights for most roles.Celebrate your and others' achievements with our Employee Recognition Program.Reach your career goals with our Educational Reimbursement and Career Development Programs.And More Perks that support your well-being and career growth.Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!