Customer Service Supervisor: Lead Teams, Elevate Care

MaziCTools; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits from day one

Wellness programs

401(k) program with employer contributions after one year

Employee Assistance Program

Pet insurance

Job summary

MaziCTools is seeking a Client Service Manager (CSM) who will drive operational excellence while ensuring a safe and high-performance environment. This role involves leading teams to deliver outstanding customer service and supporting the development of team members.

The ideal candidate will have prior airport customer service experience, strong leadership skills, and a proactive approach to employee engagement. Comprehensive benefits include medical coverage, health programs, and a 401(k) plan.

Qualifications

• 3 years of experience in leading others.
• Previous airport customer service experience.
• Knowledge of corporate policies and procedures.

Responsibilities

• Drive operational excellence while ensuring a safe environment.
• Establish team and individual goals in support of company targets.
• Facilitate strong relationships among team members for effective communication.

Skills

Proactive employee engagement

Strong problem solving skills

Ability to work under demanding operational circumstances

Knowledge of Microsoft Office

Job description

MaziCTools is seeking a Client Service Manager (CSM) who will drive operational excellence while ensuring a safe and high-performance environment. This role involves leading teams to deliver outstanding customer service and supporting the development of team members.

The ideal candidate will have prior airport customer service experience, strong leadership skills, and a proactive approach to employee engagement. Comprehensive benefits include medical coverage, health programs, and a 401(k) plan.