Customer Service Supervisor - Lead & Optimize Support

A. O. Smith Corporation; Lebanon (TN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Tuition assistance

Job summary

A leading manufacturer in water heating seeks a Customer Service Supervisor to oversee daily operations and ensure high service standards. Responsibilities include supervising customer service representatives, managing training programs, and fostering collaboration across teams. The ideal candidate will have at least 5 years of relevant experience, including supervisory roles, and a Bachelor’s degree. This position offers competitive compensation and a comprehensive benefits package.

Qualifications

• Minimum of 5 years related work experience.
• 2–4 years of supervisory/leadership experience.
• Bachelor’s degree required.

Responsibilities

• Supervise daily operations of customer service representatives.
• Maintain compliance with company policies and legal standards.
• Manage team training programs covering product knowledge.
• Continuously evaluate and enhance service processes.
• Collaborate with cross-functional teams to support new programs.

Skills

Supervisory experience

Customer service expertise

Effective communication

Process improvement skills

Education

Bachelor’s degree in a related field

Job description

A leading manufacturer in water heating seeks a Customer Service Supervisor to oversee daily operations and ensure high service standards. Responsibilities include supervising customer service representatives, managing training programs, and fostering collaboration across teams. The ideal candidate will have at least 5 years of relevant experience, including supervisory roles, and a Bachelor’s degree. This position offers competitive compensation and a comprehensive benefits package.