Customer Service Supervisor: Dispatch, Billing & Freight Ops

CEMEX, Inc.; Scottsdale, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Customer Service Supervisor at Cemex US leads a team to handle cement delivery orders, shipments, and billing inquiries in a fast-paced environment in Scottsdale. The role requires strong phone skills, organization, and deep knowledge of our service area to process orders accurately.

The ideal candidate has 3-5 years of customer service experience, can coordinate dispatch, pricing, and credit questions, and collaborates with the credit and logistics teams to ensure on-time deliveries and

Qualifications

• 3-5 years of customer service experience.

Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
• Assist with review of billing collections for plant and terminals
• Negotiate and maintain all freight rates for payables and billing
• Maintain all freight rate changes in SICLO
• Reconcile and approve package cement purchases
• Maintain and distribute logs for controlled sales plan (allocation) when needed
• Assist with customer price records/changes for sales and billing
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
• Perform other duties as assigned

Skills

Customer service

Job description

The Customer Service Supervisor at Cemex US leads a team to handle cement delivery orders, shipments, and billing inquiries in a fast-paced environment in Scottsdale. The role requires strong phone skills, organization, and deep knowledge of our service area to process orders accurately.

The ideal candidate has 3-5 years of customer service experience, can coordinate dispatch, pricing, and credit questions, and collaborates with the credit and logistics teams to ensure on-time deliveries and