Customer Service Supervisor - Cement & Logistics

Cemex US; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Cemex US in Scottsdale, AZ seeks a Customer Service Supervisor to oversee daily calls, order processing, dispatch and tracking for U.S. cement deliveries, and support billing inquiries.

The role requires strong phone skills, teamwork, and the ability to work in a fast-paced environment. You will coordinate with credit, pricing, and mill reports, maintain logs, review billing collections, and ensure accurate freight rates.

Qualifications

• Bachelor's degree required or preferred.
• 3–5 years of customer service experience.
• Sales experience preferred.

Responsibilities

• Supervise and assist with customer calls for cement deliveries.
• Oversee dispatch and tracking of deliveries to U.S. cement shipping locations.
• Coordinate billing questions, credit, pricing, MSDS, and certification letters.
• Assist credit with account payment discrepancies and pricing issues.
• Review billing collections for plant and terminals.
• Maintain freight rates and update changes in SICLO.
• Reconcile and approve cement purchases and support terminal operations.

Skills

Customer service

Sales experience

Phone skills

Organizational skills

Education

Bachelor's degree

Job description

Cemex US in Scottsdale, AZ seeks a Customer Service Supervisor to oversee daily calls, order processing, dispatch and tracking for U.S. cement deliveries, and support billing inquiries.

The role requires strong phone skills, teamwork, and the ability to work in a fast-paced environment. You will coordinate with credit, pricing, and mill reports, maintain logs, review billing collections, and ensure accurate freight rates.