Dispatcher: Delivery Scheduling & Customer Coordination

Cemex US; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Holiday pay

Training programs

Job summary

Cemex US is seeking a responsible Dispatcher to coordinate the delivery of Cemex products and ensure timely service to customers. You will schedule deliveries, assign drivers, and generate reports while maintaining strong communication with production, yard personnel, and customer service teams.

The role requires a High School Diploma and up to 1 year of dispatching experience; expected duties include load tracking, QA, and documentation management in a dynamic industrial setting.

Qualifications

• Educational and Licensing Requirements: High School Diploma.
• Experience: Preferably 1 year of dispatching experience.
• Skills: Proficiency in OSHA standards and regulations.
• Ability to remain calm and efficient under pressure.
• Attention to detail and strong decision-making skills.

Responsibilities

• Delivery Scheduling: Coordinate with production and yard personnel to schedule deliveries, factoring in truck capacity, delivery distances, and unloading times.
• Customer Service Collaboration: Work closely with customer service representatives to optimize delivery schedules.
• Driver Assignment: Assign drivers for concrete product deliveries and generate sales reports.
• Quality Assurance: Ensure high levels of customer satisfaction and promptly address any service quality issues.
• Internal Relationship Building: Cultivate internal relationships to understand and fulfill customer needs.
• Load Tracking: Record mix components for each load and maintain driver communication to streamline deliveries.
• Process Improvement: Recommend procedural enhancements to improve customer service.
• Documentation Management: Generate and manage invoices, delivery tickets, and shipping documents.

Skills

OSHA standards

Calm under pressure

Attention to detail

Decision-making

Education

High School Diploma

Job description

Cemex US is seeking a responsible Dispatcher to coordinate the delivery of Cemex products and ensure timely service to customers. You will schedule deliveries, assign drivers, and generate reports while maintaining strong communication with production, yard personnel, and customer service teams.

The role requires a High School Diploma and up to 1 year of dispatching experience; expected duties include load tracking, QA, and documentation management in a dynamic industrial setting.