Supervisor Customer Service

Cemex US; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Cemex US in Scottsdale, AZ seeks a Customer Service Supervisor to oversee daily calls, order processing, dispatch and tracking for U.S. cement deliveries, and support billing inquiries.

The role requires strong phone skills, teamwork, and the ability to work in a fast-paced environment. You will coordinate with credit, pricing, and mill reports, maintain logs, review billing collections, and ensure accurate freight rates.

Qualifications

• Bachelor's degree required or preferred.
• 3–5 years of customer service experience.
• Sales experience preferred.

Responsibilities

• Supervise and assist with customer calls for cement deliveries.
• Oversee dispatch and tracking of deliveries to U.S. cement shipping locations.
• Coordinate billing questions, credit, pricing, MSDS, and certification letters.
• Assist credit with account payment discrepancies and pricing issues.
• Review billing collections for plant and terminals.
• Maintain freight rates and update changes in SICLO.
• Reconcile and approve cement purchases and support terminal operations.

Skills

Customer service

Sales experience

Phone skills

Organizational skills

Education

Bachelor's degree

Job description

Company Overview

Cemex US is a leader in the building materials industry, known for our innovation, quality, and operational excellence. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering competitive benefits and the opportunity to be part of a dynamic team. Join us and build your career with a company that is

Company Overview

Cemex US is a leader in the building materials industry, known for our innovation, quality, and operational excellence. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering competitive benefits and the opportunity to be part of a dynamic team. Join us and build your career with a company that is Building a Better Future.

Job Summary

The Customer Service Supervisor reports to the Manager, Customer Service. The candidate must have extensive knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast pace environment, and have excellent organizational skills.

Job Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
• Assist with review of billing collections for plant and terminals
• Negotiate and maintain all freight rates for payables and billing
• Maintain all freight rate changes in SICLO
• Reconcile and approve package cement purchases
• General terminal support including systems, accounts, mill reports, COD listings etc.
• Maintain and distribute logs for controlled sales plan (allocation) when needed
• Assist with customer price records/changes for sales and billing
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
• Perform other duties as assigned

Qualifications

• Bachelors degree
• 3-5 years of customer service experience
• Sales experience preferred

Working Conditions

• Frequent sitting, standing, and walking
• Normal office environment

Legal Notices

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates. CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws. CEMEX is an E-Verify participating employer. Arizona Smoke-Free Act. CEMEX complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX. CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).

EEO Statement - En Español

CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.