Customer Service Supervisor – Cement & Logistics

CEMEX; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Holiday pay

Job summary

Cemex US is seeking a Supervisor of Customer Service in Scottsdale, AZ. The role reports to the Manager, Customer Service and requires extensive knowledge of the service area, order processing, and strong phone/organizational skills.

The position involves supervising customer calls, coordinating deliveries, handling billing questions, and supporting credit and pricing processes with a fast-paced, detail-focused team atmosphere.

Qualifications

• Bachelor's degree required.
• 3-5 years of customer service experience.
• Sales experience preferred.

Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests.
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations.
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters.
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies.
• Assist with review of billing collections for plant and terminals.
• Negotiate and maintain all freight rates for payables and billing.
• Maintain all freight rate changes in SICLO.
• Reconcile and approve package cement purchases.
• General terminal support including systems, accounts, mill reports, COD listings etc.
• Maintain and distribute logs for controlled sales plan (allocation) when needed.
• Assist with customer price records/changes for sales and billing.
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers.
• Perform other duties as assigned.

Skills

Phone skills

Organizational skills

Customer service

Sales experience

Education

Bachelor's degree

Job description

Cemex US is seeking a Supervisor of Customer Service in Scottsdale, AZ. The role reports to the Manager, Customer Service and requires extensive knowledge of the service area, order processing, and strong phone/organizational skills.

The position involves supervising customer calls, coordinating deliveries, handling billing questions, and supporting credit and pricing processes with a fast-paced, detail-focused team atmosphere.