Supervisor Customer Service

CEMEX; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Holiday pay

Job summary

Cemex US is seeking a Supervisor of Customer Service in Scottsdale, AZ. The role reports to the Manager, Customer Service and requires extensive knowledge of the service area, order processing, and strong phone/organizational skills.

The position involves supervising customer calls, coordinating deliveries, handling billing questions, and supporting credit and pricing processes with a fast-paced, detail-focused team atmosphere.

Qualifications

• Bachelor's degree required.
• 3-5 years of customer service experience.
• Sales experience preferred.

Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests.
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations.
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters.
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies.
• Assist with review of billing collections for plant and terminals.
• Negotiate and maintain all freight rates for payables and billing.
• Maintain all freight rate changes in SICLO.
• Reconcile and approve package cement purchases.
• General terminal support including systems, accounts, mill reports, COD listings etc.
• Maintain and distribute logs for controlled sales plan (allocation) when needed.
• Assist with customer price records/changes for sales and billing.
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers.
• Perform other duties as assigned.

Skills

Phone skills

Organizational skills

Customer service

Sales experience

Education

Bachelor's degree

Job description

Job title: Supervisor Customer Service

Date: Sep 22, 2026

Location: Scottsdale, AZ, US, 85260

Job Requisition ID: 62621

Company Overview

Cemex US is a leader in the building materials industry, known for our innovation, quality, and operational excellence. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering competitive benefits and the opportunity to be part of a dynamic team. Join us and build your career with a company that is Building a Better Future.

Job Summary

The Customer Service Supervisor reports to the Manager, Customer Service. The candidate must have extensive knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast paced environment, and have excellent organizational skills.

Job Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
• Assist with review of billing collections for plant and terminals
• Negotiate and maintain all freight rates for payables and billing
• Maintain all freight rate changes in SICLO
• Reconcile and approve package cement purchases
• General terminal support including systems, accounts, mill reports, COD listings etc.
• Maintain and distribute logs for controlled sales plan (allocation) when needed
• Assist with customer price records/changes for sales and billing
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
• Perform other duties as assigned

Qualifications

• Bachelors degree
• 3-5 years of customer service experience
• Sales experience preferred

Working Conditions

• Frequent sitting, standing, and walking
• Normal office environment

Legal Notices

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.

CEMEX is an E-Verify participating employer.

Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes * 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).

EEO Statement - En Espanol

CEMEX es una institucion EEO/AA (igualdad de oportunidad/accion afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacion sexual, informacion genetica, identidad de genero, o expresion de genero en los programas o actividades los cuales opera.

Nearest Major Market: Phoenix