Supervisor Customer Service

CEMEX, Inc.; Scottsdale, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Customer Service Supervisor at Cemex US leads a team to handle cement delivery orders, shipments, and billing inquiries in a fast-paced environment in Scottsdale. The role requires strong phone skills, organization, and deep knowledge of our service area to process orders accurately.

The ideal candidate has 3-5 years of customer service experience, can coordinate dispatch, pricing, and credit questions, and collaborates with the credit and logistics teams to ensure on-time deliveries and

Qualifications

• 3-5 years of customer service experience.

Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
• Assist with review of billing collections for plant and terminals
• Negotiate and maintain all freight rates for payables and billing
• Maintain all freight rate changes in SICLO
• Reconcile and approve package cement purchases
• Maintain and distribute logs for controlled sales plan (allocation) when needed
• Assist with customer price records/changes for sales and billing
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
• Perform other duties as assigned

Skills

Customer service

Job description

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Job title: Supervisor Customer Service

Date: Sep 22, 2026

Location:

Scottsdale, AZ, US, 85260

Job Requisition ID: 62621

Company Overview

Cemex US is a leader in the building materials industry, known for our innovation, quality, and operational excellence. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering competitive benefits and the opportunity to be part of a dynamic team. Join us and build your career with a company that is Building a Better Future.

Job Summary

The Customer Service Supervisor reports to the Manager, Customer Service.The candidate must have extensive knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast pace environment, and have excellent organizational skills.

Job Responsibilities

• Supervise and assist with customer calls for cement deliveries and customer requests
• Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
• Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
• Assist with review of billing collections for plant and terminals
• Negotiate and maintain all freight rates for payables and billing
• Maintain all freight rate changes in SICLO
• Reconcile and approve package cement purchases
• Maintain and distribute logs for controlled sales plan (allocation) when needed
• Assist with customer price records/changes for sales and billing
• Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
• Perform other duties as assigned

Qualifications

• 3-5 years of customer service experience

Knowledge, Skills, and Abilities

Working Conditions

• Frequent sitting, standing, and walking
• Normal office environment

Physical Requirements

Legal Notices

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.

CEMEX is an E-Verify participating employer.

Arizona Smoke-Free Act. CEMEX complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).