Client Care Specialist – Building Materials

Cemex US; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with company match

Paid parental leave and generous PTO

Job summary

Cemex US is seeking a responsible Customer Service Representative to be the first point of contact for customers, ensuring a seamless service experience. The role involves processing orders, supporting coordination across quality control, sales, and production teams, and addressing inquiries with a proactive problem-solving approach.

The position requires a High School Diploma and 3 years in customer service or client-facing roles, with strong MS Office skills and bilingualism being desirable.

Qualifications

• High School Diploma required.
• 3 years of experience in a customer service or client-facing role.
• Proficiency with smartphones and digital tools; MS Office skills highlighted.

Responsibilities

• Process customer orders and credit card transactions through centralized call system.
• Collaborate with quality control, sales, and production to ensure timely delivery and service.
• Address customer inquiries with accurate information and solutions.
• Observe production processes to gain product knowledge.

Skills

Customer service

MS Office

Smartphone usage

Bilingual (Desirable)

Problem solving

Strong communication

Education

High School Diploma

Tools

MS Office Suite

Job description

Cemex US is seeking a responsible Customer Service Representative to be the first point of contact for customers, ensuring a seamless service experience. The role involves processing orders, supporting coordination across quality control, sales, and production teams, and addressing inquiries with a proactive problem-solving approach.

The position requires a High School Diploma and 3 years in customer service or client-facing roles, with strong MS Office skills and bilingualism being desirable.