REPRESENTATIVE CUSTOMER SERVICE

Cemex US; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with company match

Paid parental leave and generous PTO

Job summary

Cemex US is seeking a responsible Customer Service Representative to be the first point of contact for customers, ensuring a seamless service experience. The role involves processing orders, supporting coordination across quality control, sales, and production teams, and addressing inquiries with a proactive problem-solving approach.

The position requires a High School Diploma and 3 years in customer service or client-facing roles, with strong MS Office skills and bilingualism being desirable.

Qualifications

• High School Diploma required.
• 3 years of experience in a customer service or client-facing role.
• Proficiency with smartphones and digital tools; MS Office skills highlighted.

Responsibilities

• Process customer orders and credit card transactions through centralized call system.
• Collaborate with quality control, sales, and production to ensure timely delivery and service.
• Address customer inquiries with accurate information and solutions.
• Observe production processes to gain product knowledge.

Skills

Customer service

MS Office

Smartphone usage

Bilingual (Desirable)

Problem solving

Strong communication

Education

High School Diploma

Tools

MS Office Suite

Job description

Cemex US is a leader in the building materials industry, known for our innovation, quality, and operational excellence. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering competitive benefits and the opportunity to be part of a dynamic team. Join us and build your career with a company that is Building a Better Future.

ABOUT THE JOB

We’re looking for a responsible and skilled Customer Service Representative to join our team. This role is a pivotal team member with a comprehensive understanding of our service offers. They are the first point of contact for our customers, ensuring a seamless service experience.

Job Responsibilities

WHAT YOU WILL GET TO DO

• Customer Service: Efficiently process customer orders and credit card transactions through our centralized call system. Manage a high volume of calls with a focus on service excellence.
• Collaboration: Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products.
• Support: Address customer inquiries, providing accurate information and solutions.
• Process overview: Willingness to spend time observing the production process at facilities or jobsite to get product knowledge.

Qualifications

• 1-3 years experience in dispatching in a similar industry

Who We Are Looking For

To succeed in this role, you should bring:

• Educational and Licensing Requirements: High School Diploma.
• Experience: 3 years of experience in a customer service or client-facing role. Proven track record of meetings and exceeding service standards.
• Skills: Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms. Advanced skills in MS Office suite. Bilingual (desirable). A proactive approach to problem-solving with strong decision-making skills. Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively.

Knowledge, Skills, And Abilities

Working Conditions

• Safety First: Wearing protective equipment and adhering to safety protocols is a must.
• Office Environment: Primarily in an office environment with occasional exposure to other areas of the facility.
• Physical Requirements: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.

WHAT WE OFFER YOU

• At Cemex, we recognize and reward dedication and hard work with a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes competitive pay, robust medical, dental, and vision coverage, along with access to our Employee Assistance and well-being programs. We provide support for new parents through paid pregnancy and parental leave, as well as generous paid time off and holiday pay. Additionally, our 401k savings plan is designed to help you build a secure financial future.
• We’re also committed to your development, offering in-house virtual training through Cemex University and education assistance to help you achieve your career goals.

WHY CEMEX?

At Cemex, we’re committed to helping you reach your full potential. Whether you’re just starting out or looking to take the next step in your career, we provide the resources and support you need to succeed. Let’s build a better future together.

Legal Notices

Cemex is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state, or local law in the programs or activities which it operates.

Cemex will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state, and federal laws.

Cemex is an E-Verify participating employer.

Arizona Smoke-Free Act. Cemex complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on Cemex property as well as any building and/or vehicle owned or leased by Cemex.

EEO Statement - En Español

Cemex es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.