Logistics Operations Supervisor

Hackbarth Delivery Service Inc.; Memphis (TN); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance.

Supplemental insurance options

Retirement plan options.

Paid time off and holidays.

Opportunities for career advancement.

Dynamic and inclusive work environment

Job summary

Hackbarth Delivery Service in Memphis is seeking a hands-on Logistics Operations Supervisor to lead a terminal team and oversee daily operations.

You will supervise loading/unloading, routing, inventory, and contractor routes, ensuring safety, efficiency, and strong customer service. This role requires hands-on leadership and a commitment to regulatory compliance and cost control.

Qualifications

• Proven leadership in a logistics or related role.
• Excellent communication and interpersonal skills.
• Strong knowledge of logistics and supply chain operations.
• Proficiency with logistics and inventory management software.
• Contract negotiation experience.
• Must be proficient in Microsoft applications.

Responsibilities

• Lead and motivate terminal staff, including supervisors, warehouse workers, drivers, and admin, fostering accountability, safety, and teamwork.
• Provide hands-on supervision of daily terminal operations: loading/unloading, sorting, routing, inventory, dock activities, and equipment maintenance.
• Supervise 7 independent contractor routes, ensuring service, safety, and delivery performance.
• Ensure strict adherence to safety standards and regulatory requirements while promoting safety protocols.
• Maintain customer relationships by addressing inquiries, resolving issues, and ensuring OS&D communications.
• Manage labor, equipment, fleet utilization, and materials to optimize terminal productivity.
• Maintain facility cleanliness, organization, and upkeep with proper security procedures.
• Monitor expenses and implement efficient practices to meet budget goals.
• Prepare and maintain reports on terminal operations, productivity, service levels, and KPIs for senior leadership.
• Identify challenges and implement process improvements to enhance efficiency.
• Occasionally operate a delivery route during emergencies or staffing shortages.
• Ensure compliance with environmental, transportation, DOT, and safety regulations.

Skills

Leadership

Communication

Problem solving

Organizational skills

Negotiation

Flexibility

Tools

Microsoft Office

Logistics software

Job description

Hackbarth Delivery Service

is a leading logistics and transportation company dedicated to delivering exceptional service and innovative solutions to our clients. We pride ourselves on our commitment to efficiency, sustainability, and customer satisfaction. As we continue to grow, we are seeking a dedicated, experienced, and "hands‑on" Logistics Operations Supervisor to join our team.

Compensation: $42,000.00 - $47,000.00 Annually

Schedule: Monday - Friday

• 7:00am to 5:00pm
• Occasional Saturdays may be required

Key Responsibilities:

• Team Leadership: Lead, motivate, and work alongside a team of terminal staff, including supervisors, warehouse associates, drivers, and administrative personnel, while fostering a culture of accountability, safety, and teamwork.
• Operational Oversight: Provide hands‑on supervision of daily terminal operations, including loading and unloading, sorting product, routing, inventory management, receive scanning, dock activities, and equipment maintenance to ensure smooth and efficient workflows.
• Independent Contractor Oversight: Supervise and support 7 independent contractor routes, ensuring service expectations, safety standards, and delivery performance metrics are consistently met.
• Safety Compliance: Ensure strict adherence to all company safety standards and regulatory requirements while actively promoting and enforcing workplace safety protocols to minimize accidents and injuries.
• Customer Service & OS&D Communication: Maintain strong customer relationships by addressing inquiries, resolving operational issues promptly, and ensuring accurate and timely OS&D (Overages, Shortages, and Damages) communication with customers.
• Resource Management: Effectively manage labor, equipment, fleet utilization, and materials to optimize terminal productivity and operational performance.
• Facility Management: Maintain facility cleanliness, organization, and overall upkeep while ensuring proper facility security procedures are followed at all times.
• Cost Control: Monitor operational expenses, identify cost‑saving opportunities, and implement efficient practices to meet budgetary and performance goals.
• Reporting: Prepare and maintain regular reports on terminal operations, productivity, service levels, and key performance indicators (KPIs) for senior leadership.
• Continuous Improvement: Identify operational challenges and implement process improvements and best practices to enhance efficiency, productivity, and service quality.
• Emergency Route Coverage: Occasionally operate a delivery route during emergencies or staffing shortages to ensure uninterrupted customer service and operational continuity.
• Compliance: Ensure full compliance with all applicable environmental, transportation, DOT, and workplace safety regulations, as well as company policies and procedures.

Qualifications:

• Proven experience in a leadership or a related logistics role.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of logistics and supply chain operations.
• Proficiency in using logistics and inventory management software.
• Knowledge of safety and regulatory requirements in the logistics industry.
• Strong problem-solving and decision-making abilities.
• Exceptional organizational and time management skills.
• Contract negotiation experience.
• Must be proficient in Microsoft applications.
• Availability to work flexible hours as needed.

Benefits:

• Health, dental, and vision insurance.
• Supplemental insurance options
• Retirement plan options.
• Paid time off and holidays.
• Opportunities for career advancement.
• A dynamic and inclusive work environment.

An Equal Opportunity Employer