Customer Service Superintendent: Hands-On Property Care Lead

Rausch Coleman Homes; Little Rock (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance - PPO/HDHP

HSA

Dental Insurance

Vision Insurance

401(k) with company match

Generous PTO

Paid parental leave

Tuition Assistance

And More

Job summary

Rausch Coleman Homes is seeking a hands-on Customer Service Superintendent to coordinate repairs, manage warranty work orders, inspections, and tenant turns, delivering Service of the Second Mile. You will work with the Customer Service Manager, Property Managers, and trusted trade partners to keep properties in top condition and respond promptly to tenant concerns.

Requirements include 2+ years in construction or maintenance, ability to lead trade partners, proficiency with MS Office, and

Qualifications

• 2+ years in construction, maintenance, or related field.
• Strong problem-solving and communication skills with a service-first mindset.
• Comfortable working alongside managers and leading trade partners.
• Able to work under pressure and meet deadlines.

Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (occupied and vacant) to ensure high standards.
• Track repair cycles, analyze trends, and recommend cost-saving improvements.

Skills

problem solving

communication

service-first mindset

team leadership

Tools

MS Office

basic database software

Job description

Rausch Coleman Homes is seeking a hands-on Customer Service Superintendent to coordinate repairs, manage warranty work orders, inspections, and tenant turns, delivering Service of the Second Mile. You will work with the Customer Service Manager, Property Managers, and trusted trade partners to keep properties in top condition and respond promptly to tenant concerns.

Requirements include 2+ years in construction or maintenance, ability to lead trade partners, proficiency with MS Office, and