Customer Service Superintendent

Rausch Companies; Little Rock (AR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

HSA with HDHP options

Dental and Vision Insurance

401(k) with company match

Generous PTO

Job summary

Rausch Companies in Little Rock, AR, seeks a hands-on Customer Service Superintendent to coordinate repairs, oversee inspections, and manage tenant turn processes. You will ensure timely warranty work, collaborate with managers and trade partners, and drive high service standards for tenants.

Join a team focused on proactive maintenance, problem-solving, and cost-saving improvements while supporting property managers and tenants through reliable service.

Qualifications

• 2+ years in construction, maintenance, or related field.
• Comfortable leading managers and trade partners
• Strong problem-solving and communication skills with a service-first mindset

Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (occupied and vacant) to meet high standards.
• Participate in Homeowner Orientations for new acquisitions.
• Track repair cycles, analyze trends, and recommend cost-saving improvements.
• Keep knowledge of construction, service, and market trends current.

Skills

Construction/maintenance experience

Lead trade partners

Problem-solving

Communication

Tools

MS Office

Basic database software

Job description

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.” You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.

Duties & Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
• Participate in Homeowner Orientations for new acquisitions.
• Track repair cycles, analyze trends, and recommend cost‑saving improvements.
• Keep your knowledge of construction, service, and market trends current.
• Other duties as assigned.

Requirements

• At least 2 years in construction, maintenance, or a related field
• Comfortable working alongside managers and leading trade partners
• Proficient in MS Office and basic database/software use
• Strong problem‑solving and communication skills with a service‑first mindset
• Able to work under pressure and meet deadlines
• Ability to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!