Customer Service Superintendent

Rausch Coleman Homes; Little Rock (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance - PPO/HDHP

HSA

Dental Insurance

Vision Insurance

401(k) with company match

Generous PTO

Paid parental leave

Tuition Assistance

And More

Job summary

Rausch Coleman Homes is seeking a hands-on Customer Service Superintendent to coordinate repairs, manage warranty work orders, inspections, and tenant turns, delivering Service of the Second Mile. You will work with the Customer Service Manager, Property Managers, and trusted trade partners to keep properties in top condition and respond promptly to tenant concerns.

Requirements include 2+ years in construction or maintenance, ability to lead trade partners, proficiency with MS Office, and

Qualifications

• 2+ years in construction, maintenance, or related field.
• Strong problem-solving and communication skills with a service-first mindset.
• Comfortable working alongside managers and leading trade partners.
• Able to work under pressure and meet deadlines.

Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (occupied and vacant) to ensure high standards.
• Track repair cycles, analyze trends, and recommend cost-saving improvements.

Skills

problem solving

communication

service-first mindset

team leadership

Tools

MS Office

basic database software

Job description

Description

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process - while delivering what we call "Service of the Second Mile."

You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.

Duties & Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
• Participate in Homeowner Orientations for new acquisitions.
• Track repair cycles, analyze trends, and recommend cost-saving improvements.
• Keep your knowledge of construction, service, and market trends current.
• Other duties as assigned.

Requirements

• At least 2 years in construction, maintenance, or a related field
• Comfortable working alongside managers and leading trade partners
• Proficient in MS Office and basic database/software use
• Strong problem-solving and communication skills with a service-first mindset
• Able to work under pressure and meet deadlinesAbility to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance - PPO and HDHP Options
• HSA - with eligible HDHP
• Dental and Vision Insurance
• 401(k) - includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!