Customer Service Superintendent

A Hiring Company; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance – PPO and HDHP Options

HSA with eligible HDHP

Dental and Vision Insurance

401(k) with company match

Generous Paid Time Off (PTO)

Paid Maternity and Paternity Leave

Adoption Assistance and Leave

Tuition Assistance

Job summary

A management firm in Birmingham is seeking a Customer Service Superintendent to oversee warranty and repair activities, ensuring excellent service to tenants. The ideal candidate will manage the workflow in collaboration with various teams, execute periodic inspections, and possess strong customer-focused skills. This full-time position offers competitive employee benefits and is suited for someone with 2+ years in construction or a related field.

Qualifications

• Minimum of 2 years’ experience in construction or a related field.
• Competency in MS Office and relevant databases and software.
• Ability to operate under solid pressure and meet tight deadlines.

Responsibilities

• Manage field activities of warranty and repair process.
• Complete work orders and provide service to tenants.
• Conduct periodic inspections on occupied and vacant properties.

Skills

Teamwork

Leadership

Customer focus

Time management

MS Office competency

Job description

Customer Service Superintendent

The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants, conduct periodic inspections, assist in the tenant turn process, and provide Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.

Duties & Responsibilities

• Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes.
• Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations.
• Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
• Review and assess requested repairs for validation.
• Acts as the coordinator and liaison with vendors in completing repairs.
• Performs repairs not requiring a professional license.
• Performs Move In, Move Out and Tenant Turn process.
• Performs and attends Home Owner Orientations on new acquisitions.
• Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
• Performs periodic inspections on occupied properties.
• Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
• Conducts periodic inspection of vacant units for market-ready condition.
• Update job and market knowledge on an ongoing basis.
• Additional duties as required.

Requirements

• Minimum of 2 years’ experience in construction or a related field.
• Ability to work as part of a team.
• Ability to lead and coordinate Trade Partners.
• Competency in MS Office and relevant databases and software.
• Customer focus and bottom-line orientation.
• Ability to operate under solid pressure and meet tight deadlines.

Physical Demands

• Pushing and pulling heavy items on a regular basis.
• Frequently lifting items of varying weights.
• Extended periods of standing or sitting.
• Periodic stooping, kneeling, and bending.
• Must have manual use of hands and vision to use computer constantly.

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Management and Manufacturing
• Industries: Business Content