Customer Service & Subscriptions Sales Specialist

Hagadone Corp.; Kalispell, Northern (MT, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Commission opportunities

Career growth

Hybrid work model

Job summary

Hagadone Media Montana is seeking a motivated, customer-focused professional for a hybrid Customer Service and Sales role in Kalispell. You will respond to inquiries, resolve subscription issues, and manage subscriptions while promoting and selling to subscribers.

This position blends in-office work with local outreach, requiring strong communication and CRM proficiency, and offers base pay of $18–$19 per hour plus commission, plus benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent required; additional education a plus.
• Experience in customer service and/or sales; media industry experience preferred.
• Strong communication and interpersonal skills; able to multitask and stay organized.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Resolve subscription issues including delivery, billing, and account changes.
• Manage subscriptions (new, renewals, cancellations, holds) in the circulation system.
• Promote and sell subscriptions through calls, email outreach, and in-person events.
• Upsell to existing customers and introduce new products and promotions.
• Track sales activity, maintain call lists, and report results regularly.
• Represent the company at community events, booths, and local outreach opportunities.
• Process orders and payments accurately and support circulation operations.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma

Additional education advantageous

Tools

Microsoft Office

CRM systems

Job description

Hagadone Media Montana is seeking a motivated, customer-focused professional for a hybrid Customer Service and Sales role in Kalispell. You will respond to inquiries, resolve subscription issues, and manage subscriptions while promoting and selling to subscribers.

This position blends in-office work with local outreach, requiring strong communication and CRM proficiency, and offers base pay of $18–$19 per hour plus commission, plus benefits and opportunities for growth.