Customer Service & Store Merchandising Specialist

Michaels Stores; Parker (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits package

Tuition assistance

Job summary

Michaels is seeking a Store Associate at the Parker, CO location to deliver friendly customer service, help customers find products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining in-store standards to uphold our brand promises.

The role involves promoting rewards programs, assisting with Buy Online Pickup in Store and Ship From Store, and following SOPs while delivering exceptional customer care in a climate-controlled retail

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on rewards programs and enrollments
• Educate customers on VOC survey
• Assist with omni-channel processes such as BOPIS and SFS
• Participate in truck unloading, stocking, and planogram (POG) processes
• Complete merchandise recovery and in-stock store maintenance
• Perform Store In Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and company policies; interact professionally

Skills

Customer service

Cash handling

Upsell / enrollments

Store navigation assistance

Team collaboration

Adaptability

Job description

Michaels is seeking a Store Associate at the Parker, CO location to deliver friendly customer service, help customers find products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining in-store standards to uphold our brand promises.

The role involves promoting rewards programs, assisting with Buy Online Pickup in Store and Ship From Store, and following SOPs while delivering exceptional customer care in a climate-controlled retail