Customer Service Specialist - Work from Home

Qurate Retail Group; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading retail and e-commerce company is seeking a Customer Service Representative to assist with a high volume of inquiries and enhance customer satisfaction. This role offers flexible remote work opportunities, a competitive starting salary, and the potential for career advancement within the QVC Group family. Ideal candidates will possess problem-solving skills, adaptability, and experience in customer service or retail environments.

Benefits

Comprehensive Total Rewards package including health care benefits

401(k) and paid time off

Tuition reimbursement

Qualifications

• Ability to work in a high-paced call volume environment.
• Must be able to sit for long periods and follow computer system requirements.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Confirm refunds, take payments, and place orders.
• Drive sales and promote products effectively.

Skills

Problem-solving

Communication

Customer service

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour, with potential for shift differentials
- Opportunity for career advancement and upward mobility within the QVC Group family of brands
- Comprehensive Total Rewards package including health care benefits starting on day one, 401(k), paid time off, and tuition reimbursement
- Flexible remote work opportunity from approved counties in Ohio, Indiana, or Kentucky
- Supportive and collaborative work environment with a focus on inclusion and belonging

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries and assist with orders and accounts
- Provide personalized customer experiences by problem-solving during calls
- Confirm refunds, take payments, and place orders while analyzing account data
- Drive sales and promote products effectively during customer interactions
- Report to an assigned Customer Service Supervisor and maintain a distraction-free work environment

What is Required (Qualifications):
- Ability to work in a high-paced call volume environment and de-escalate unique situations
- Must reside in one of the approved counties in Ohio, Indiana, or Kentucky
- Availability to work weekends, holidays, and additional hours as needed
- Capability to navigate multiple systems and screens while assisting customers
- Must be able to sit for long periods and follow Cornerstone Brands computer system requirements

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with troubleshooting technical issues
- Strong communication skills to interact with diverse customer styles
- Ability to learn and adapt in a virtual work environment
- Experience with sales techniques and product promotion

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