Enable job alerts via email!

Customer Service Specialist - Work from Home

Qurate Retail Group

Kentucky

Remote

USD 60,000 - 80,000

Full time

7 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading retail and e-commerce company is seeking a Customer Service Representative to assist with a high volume of inquiries and enhance customer satisfaction. This role offers flexible remote work opportunities, a competitive starting salary, and the potential for career advancement within the QVC Group family. Ideal candidates will possess problem-solving skills, adaptability, and experience in customer service or retail environments.

Benefits

Comprehensive Total Rewards package including health care benefits
401(k) and paid time off
Tuition reimbursement

Qualifications

  • Ability to work in a high-paced call volume environment.
  • Must be able to sit for long periods and follow computer system requirements.

Responsibilities

  • Handle a high volume of inbound customer inquiries.
  • Confirm refunds, take payments, and place orders.
  • Drive sales and promote products effectively.

Skills

Problem-solving
Communication
Customer service

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour, with potential for shift differentials
- Opportunity for career advancement and upward mobility within the QVC Group family of brands
- Comprehensive Total Rewards package including health care benefits starting on day one, 401(k), paid time off, and tuition reimbursement
- Flexible remote work opportunity from approved counties in Ohio, Indiana, or Kentucky
- Supportive and collaborative work environment with a focus on inclusion and belonging

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries and assist with orders and accounts
- Provide personalized customer experiences by problem-solving during calls
- Confirm refunds, take payments, and place orders while analyzing account data
- Drive sales and promote products effectively during customer interactions
- Report to an assigned Customer Service Supervisor and maintain a distraction-free work environment

What is Required (Qualifications):
- Ability to work in a high-paced call volume environment and de-escalate unique situations
- Must reside in one of the approved counties in Ohio, Indiana, or Kentucky
- Availability to work weekends, holidays, and additional hours as needed
- Capability to navigate multiple systems and screens while assisting customers
- Must be able to sit for long periods and follow Cornerstone Brands computer system requirements

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with troubleshooting technical issues
- Strong communication skills to interact with diverse customer styles
- Ability to learn and adapt in a virtual work environment
- Experience with sales techniques and product promotion

#Retail #CustomerService #RemoteWork #CareerGrowth #Ecommerce

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Service Specialist - Work from Home

Cornerstone Careers (A Division of QVC Group)

Kentucky

Remote

USD 60,000 - 80,000

9 days ago

Customer Service Specialist - Work from Home

Qurate Retail Group

Versailles

Remote

USD 60,000 - 80,000

Yesterday
Be an early applicant

Customer Service Specialist - Work from Home

Qurate Retail Group

Brookville

Remote

USD 60,000 - 80,000

7 days ago
Be an early applicant

Customer Service Specialist - Work from Home

Qurate Retail Group

Lawrenceburg

Remote

USD 60,000 - 80,000

7 days ago
Be an early applicant

Customer Service Specialist - Work from Home

Qurate Retail Group

Georgetown

Remote

USD 60,000 - 80,000

7 days ago
Be an early applicant

Customer Service Specialist - Work from Home

Cornerstone Careers (A Division of QVC Group)

Brookville

Remote

USD 60,000 - 80,000

8 days ago

Customer Service Specialist - Work from Home

Qurate Retail Group

Hillsboro

Remote

USD 60,000 - 80,000

8 days ago

Customer Service / Benefits Specialist (Work from Home)

Professional Career Solutions

Sioux Falls

Remote

USD 60,000 - 80,000

Yesterday
Be an early applicant