Customer Service Specialist - Work from Home

Qurate Retail Group; Versailles (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading retail company seeks a Customer Service Specialist to work from home. This role involves managing customer inquiries, assisting with orders, and promoting products. Applicants should possess strong communication skills and have experience in customer service. A comprehensive benefits package is offered alongside a starting salary of $15.00/hour.

Benefits

Comprehensive benefits package including healthcare

401(k) and paid time off

Tuition reimbursement

Paid training program

Qualifications

• Strong communication skills to interact with diverse customers.
• Ability to manage high-paced call volume.
• Experience in customer service or retail environments preferred.

Responsibilities

• Handle high volumes of inbound customer inquiries.
• Assist customers with their orders and account questions.
• Promote additional products during interactions.

Skills

Communication

Problem-Solving

Technical Troubleshooting

Job description

Customer Service Specialist - Work from Home

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour with shift differentials available
- Comprehensive benefits package including healthcare starting on day one, 401(k), paid time off, and tuition reimbursement
- Opportunity for career advancement and growth within the QVC Group family of brands
- Work remotely from approved locations in Ohio, Indiana, or Kentucky
- Supportive and inclusive work environment with a commitment to employee well-being
- Paid training program to ensure success in your role

What to Expect (Job Responsibilities):
- Handle high volumes of inbound customer inquiries while providing exceptional service
- Assist customers with their orders, account questions, and problem-solving
- Promote additional products during customer interactions to drive sales
- Report to an assigned Customer Service Supervisor and work collaboratively with your team
- Maintain a distraction-free work-from-home environment to ensure productivity

What is Required (Qualifications):
- Must reside in one of the approved counties in Ohio, Indiana, or Kentucky
- Ability to manage a high-paced call volume and de-escalate situations effectively
- Strong communication skills to interact with diverse customer styles and team members
- Capability to navigate multiple systems while assisting customers
- Availability to work weekends, holidays, and additional hours as needed

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with virtual working environments and structured schedules
- Technical troubleshooting skills for resolving minor IT issues

#RetailJobs #CustomerService #WorkFromHome #CareerGrowth #InclusiveWorkplace

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About the company

Qurate Retail Group, formerly known as Liberty Interactive Corporation, is an American media conglomerate controlled by company Chairman John C.

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